Opening a Realz Casino account takes a short registration form, but what happens afterward - verification, one-account enforcement, closure conditions - is where most account questions actually come from.
The rules below cover registration, KYC, closing an account, self-exclusion and what happens to an account that goes quiet for a while.
The registration form asks for an email address, date of birth, country, phone number, gender, full name and zip code, plus a username; IP address and location are captured automatically once the form is submitted.
Registering under the age of 18 is prohibited, and any winnings later traced to an underage player are voided regardless of how the account was funded.
Realz allows exactly one account per person, per household or address, per phone number or email, and per IP address - a second account under any of those conditions counts as a duplicate.
A duplicate account has every action it performed voided, any promotions it took part in cancelled, and any winnings reversed; the account itself is then closed permanently with no option to reopen it.
Attempting to open a duplicate with false or alternative details carries the same consequences as an accidental duplicate, so shared devices or household connections are worth checking before registering a second time.
Verification checks can be triggered before a deposit is accepted or ahead of a withdrawal being released, and typically request certified ID, proof of residence, proof that a payment method belongs to the account holder, and bank or card statements where relevant.
Once requested, documents are due within 30 days; the account can be suspended and payments withheld until they are supplied, and failure to respond in time can lead to permanent closure.
Submitted documents are usually reviewed within 10 days once everything has been provided in full, though more complex cases can take longer.
| Step | What to expect |
|---|---|
| Document deadline | 30 days from the verification request |
| Typical review time | 10 days after full submission |
| If documents are late | Account suspension, then possible permanent closure |
These windows apply to standard verification; unusually complex cases - large withdrawals or a flagged payment method, for example - can extend the review beyond the typical 10 days.
An account can only be closed with a zero balance and no pending withdrawal requests; a positive balance or an open withdrawal request is voided if closure is requested anyway, so cashing out first avoids losing funds.
Self-exclusion is arranged by emailing the Support Service Team directly, and it is the player's own responsibility to disclose any other accounts held, since Realz cannot be held responsible for losses on accounts it was not told about.
An active bonus is affected by either action - closing an account or self-excluding voids any bonus still being wagered, which is worth factoring in before requesting either; wagering mechanics are covered on the bonuses and promotions page.
An account with no login for 180 days is classified as an Inactive Account, and a 5 EUR monthly administration fee is then charged against the balance until it reaches zero.
If the remaining balance is under 5 EUR when the fee applies, the entire remaining amount is charged rather than a partial fee, and no further charges apply once the balance hits zero.
Registration, due-diligence and financial data - including identity documents, bank details and source-of-funds information - are collected to meet KYC and anti-money-laundering obligations under the 5th AML Amendment standard.
That data can be shared with payment providers, fraud-prevention agencies, game providers and law enforcement or regulators where legally required, and is kept for as long as the account is active plus any additional period required by law.
Access, correction, erasure, restriction, portability, objection and consent-withdrawal rights are all available; requests go to [email protected] for account matters or [email protected] for privacy-specific questions.
General queries go to [email protected] or the live chat on the Help Centre; if the first response does not resolve the issue, a written complaint goes to [email protected] with the account username, registered email, full name and a dated explanation, answered within roughly 10 days.
If a player is concerned about the amount of time or money being spent on the account, the support team can apply a temporary exclusion on request rather than requiring a full account closure.
Email, date of birth, country, phone number, gender, full name, zip code and a username; IP and location are captured automatically.
No, only one account is allowed per person, household, phone number, email address and IP address.
Certified ID, proof of residence and proof that the payment method used belongs to the account holder, plus statements where relevant.
Documents are due within 30 days of the request and are usually reviewed within 10 days once submitted in full.
The account needs a zero balance and no pending withdrawal requests before closure can be processed.
Email the Support Service Team directly; it is the player's responsibility to disclose any other accounts held.
After 180 days without login, a 5 EUR monthly administration fee is charged until the balance reaches zero.
Registration data, due-diligence and financial details needed for KYC and anti-money-laundering compliance, plus automatically logged device and usage information.
Yes, registration is restricted to players aged 18 and over, and winnings from underage accounts are voided.
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